Cision Recruitment 2024 | Customer Support Advisor | Any Graduate, Post Graduate Can Apply | Freshers Eligible | Apply Now
Cision Company released the advertisement for recruitment of the various post of the Customer Support Advisor.All the candidates who are interested in this Recruitment and fulfill the eligibility can apply online asap till the link expires. For this job related information like eligibility, age limit, syllabus, selection procedure, pay scale and all other information read the Official advertisement , link is given below and then apply through the official website, that link is given below at last of this page.
⭕About CISION Company :-
Cision Ltd. is a public relations and earned media software company and services provider. The company is incorporated in the Cayman Islands and headquartered in Chicago, Illinois. In addition to offering Cision-branded services, the company owns a portfolio of companies including PRNewswire, PRWeb, Bulletin Intelligence, L'Argus de la presse, Help a Reporter Out (HARO), CEDROM-SNI, Prime Research, and Canada Newswire.
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💢Job Position- Customer Support Advisor
💢Experience- 0-2 Years Of Experience
💢Salary: Upto 35,000/- Per Month
💢 Important Dates-
✴️ Application Begin - Already Started today
✴️ Last Date - Apply As soon as possible
💢 Gender- Both Male and Female Can Apply .
⭕Qualification- Any Graduate, Post Graduate Can Apply
⭕Job Type: Full Time Job
⭕ Job Location : Work From Home/ Remote
⭕ Job Roles & Responsibility:
✅Reply to customer inquiries through various supported communication channels.
✅Identify, replicate, and report validated product issues to the R&D team.
✅Follow-up on customer inquiries upon issue resolution/feedback from R&D
✅Provide outstanding service to our customers via prompt and value-adding interactions over phone, email and chat.
✅Take ownership of support tickets and be responsible for funneling them .
✅Maintain an overview of submitted cases to R&D, and flag internal SLA breaches.
✅Escalate support cases based on severity levels and associated business risk assessments.
✅Be an expert on the Brandwatch product suite and its features as they are launched and engage in feature tests..
✅Update internal knowledge base with new relevant insights .
✅Participate and contribute to roundtables, calibration and training sessions within support and cross-functional departments.
⭕ Skills and Requirements:
❄️Provide professional, timely and high-quality customer service throughout your engagement with prospects and customers.
❄️You are excellent at communication and are able to “translate” technical chat into friendly manner.
❄️Report product issues & feature requests according to the defined processes.
❄️Take clear ownership of your cases, while yielding collaborative work on your co-workers’ cases in their absence.
❄️Are able to flag risks and detect opportunities throughout your interactions with customers, and channel .
❄️You are a product expert, and always up to date with the newest release features and their use-case
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🪵🪵Application Procedure: 🪵🪵
To Apply Through Direct link:-
Step 1:- Click on the below Apply Now link.
Step 2:– Then You will be redirected to the career page of the Cision company.
Step 3:– Read all the details and Fill all the required details in the form .
Step 4:- Click on the Submit Button.
Step 5:- Wait for a few days you for response from the company . Shortlisted candidates will get revert back.
💠Frequently Asked Questions For This Post.
Qus.What Is the Average Salary for this role
Answer: upto 35K Per Month
Qus. Where is the headquarters of the cision company?
Answer : Chicago , US
Qus. Who is the CEO of the cision company
Ans. Cali Tran
Qus. Is There Any fee for the application.
Answer:- No.
Note:- We Don't Demand Any Type of Money for job interview/selection ( Through Call/ Mail etc)
⭕ Apply Link- Click here
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Best Wishes and Good Luck 🌟
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