Diebold Nixdorf Is Hiring | Work From Home | Associate Service Desk Specialist | 12th, Any Graduate Can Apply | Apply Now
Diebold Nixdorf Company released the advertisement for recruitment of the various post of Associate Service Desk Specialist.All the candidates who are interested in this Recruitment and fulfill eligibility can apply online asap till the link expires. For this job related information like eligibility, age limit, syllabus, selection procedure, pay scale and all other information read the Official advertisement , link is given below and then apply through the official website, that link is given below at last of this page.
⭕About Diebold Nixdorf Company:
Diebold Nixdorf Inc (Diebold) offers software, hardware and information technology services for financial institutions and retailers. The company provides cash recyclers and dispensers, intelligent deposit terminals, teller automation tools, physical security products and point of sale (POS) systems.
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💢Job Position- Associate Service Desk Specialist
💢Experience- Minimum 6 Month of Experience In Related Field
💢Salary- 4.5 - 6.0 LPA
💢 Important Dates-
✴️ Application Begin - Already Started today
✴️ Last Date - Apply As soon as possible
💢 Gender- Male and Female Candidates Only
⭕Qualification- 12th Pass, Any Graduate Can Apply
⭕Job Type : Full Time
⭕Age Limit: Minimum Age Should Be 18 Years Old.
⭕ Job Location- : Remote
⭕ Job Roles and Responsibilities:
•Answers inbound customer calls and/or transforms information from any customer service channel into the system ticket system.
•Checks to ensure reported incidents are covered by contract and that all caller information, including address details, are correct.
•Engages with customers to further understand reported issues and provide guidance, according to solution tree and knowledge base protocol, to diagnose and solve incidents .
•Uses remote tools to troubleshoot, analyze and resolve technical issues.
•When resolution is unsuccessful, escalates issues according to established procedure and informs customer of next steps.
•Monitors the Universal Work Queue (UWQ) revision of assigned tasks, creating and updating tickets to reflect changes.
•Informs manager or dedicated IRM team in case of customer escalations.
•Documents all activity and updates the appropriate knowledge management, reporting and other systems.
•Ensures the high levels of customer satisfaction at all the times.
⭕ Skills and Requirements:
•Native Speaker quality in required local language/primary language.
•English language skills are plus
•PC literacy, especially usage of Microsoft Office package.
•Willingness to work in shift models, based on customer requirements.
•Industry Knowhow preferred.
•Strength in communication, teamwork, processes and customer orientation, especially friendly and kind behavior on the phone.
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⭕ HOW TO APPLY
Application Procedure:
To Apply Through Direct link:-
Step 1:- Click on the below Apply Now link.
Step 2:– Then You will be redirected to the career page of the Diebold Nixdorf company.
Step 3:– A Form will appear, fill it carefully.
Step 4:- Click on the Submit Button.
Step 5:- Wait For The Company, If You Will Shortlist, Company Will Revert You.
⭕ APPLY LINK: Click Here
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