Deloitte is Hiring

 Deloitte Hiring 2022/ Customer Support Analyst , Graduate Pass Can Apply. |

Deloitte has released the advertisement for recruitment of the various post of Customer Support Analyst All the candidates who are interested in this  Recruitment and fulfill the eligibility can apply online asap till the link expire. For  Deloitte Recruitment related information like eligibility, age limit, syllabus, selection procedure, pay scale and all other information read the  Official advertisement  , link is given below and then apply through the official website, that link is given below at last of this page.

  
  

  ⭕About Company-

Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax, and related services. With more than 150 years of hard work of employees and staff and commitment to making a real difference, our organization has grown in scale and diversity—approximately 286,000 people in 150 countries and territories, providing these services—yet our shared culture remains the same. Our organization serves four out of five Fortune Global 500® companies

💢Job Position- Customer Support Analyst 

💢Experiance- 0-1 Years ( Fresher's are eligible) 

💢Job Location- Hyderabad, Telangana

💠Comfortable to work in 24*7 environment (rotating shift changes up to every month):

Ø  5:30 AM – 2:30 PM IST,

Ø  2:00 PM – 11:00 PM IST

Ø  9:00 PM – 06:00 AM IST

💢Salary- Best in Industry 

💢 Important Dates-

🪄 Application Begin - Already Started

🪄 Last Date - Apply ASAP before the link expire.

🌟 Selection Process- Interview based 

💢 Gender- Both Male and Female Can Apply .

💢 Qualification and Some Criteria-

•Qualification: Any Graduate

💢Job Roles and Responsibilities-

 •Customer handling skills – Call etiquettes , way of talking.

·End to End ticket management

·Basis ITIL concepts of Incident, problem & change management is must

· Experience in managing voice & non-voice support (Calls, chats & email)

· Adhering to SLAs like response time of an email & chat. ASA for calls & etc.

• Process incoming service requests, incidents and change requests and formulate appropriate response to customers to solve their queries

· Manage multiple support mailboxes and respond to emails 

· Triage and troubleshoot issue(s) reported on all applications.

·  Report and record any new defects on all applications.

· Communicate with end users including external (non- Deloitte) client users, this includes contacting Partners, Directors and Senior Managers from client organization

· Troubleshoot and resolve technology related issues on technologies such as MS Office, and custom-built applications primarily on Microsoft stack (ASP.NET, C#, Active Directory and DPASS)

⭕ Skills-

•Excellent Customer service (Phone / Chat / Emails) 

•Excellent spoken English Language proficiency in candidate

•Proficient with MS-Office ( MS world, Excel)

•Service Now experience preferred

Exposure to application support, ITIL framework etc.

•Excellent written & verbal skills

•Customer Service experience

Ø  Comfortable to work in 24*7 environment

⭕Steps to Apply :

1Click the link below

2.Read the complete details and apply accordingly.

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⭕ Apply-  Click here

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